Support
Real humans. Honest answers. Most messages get a reply within one working day.
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Frequently asked
I paid but Pro isn't active.
Pro unlocks within a minute after a successful payment. If it's still missing, refresh the app, then sign out and back in. Still stuck? Email us with the address you used at checkout and we'll fix it immediately.
Can I cancel Pro?
Pro is a one-time purchase, not a subscription — there's nothing to cancel and you won't be charged again. If you need a refund, email us within 14 days of purchase.
I can't sign in.
Use the same email and method (Google or password) you signed up with. If you forgot your password, use 'Forgot password' on the sign-in screen. Email us if the reset link doesn't arrive within 5 minutes.
Checkout shows 'Something went wrong'.
Reload the page, disable any aggressive ad blockers on melior.day, and try again. If it persists, write us — we'll send a direct payment link.
Can I get a refund?
Yes. If Melior isn't for you, write within 14 days of your first payment and we'll refund — no questions asked.
Where is my data stored?
On your device and encrypted in our EU-based backend. See the Privacy page for the full breakdown.
How do I delete my account?
Settings → Account → Delete account. This wipes all your entries and data permanently.
Still stuck?
We read every message personally. Tell us what's going on and we'll sort it out.
Write to support@melior.day